How I work with my results

Understanding and Interpreting Values

• Index values (%)
• Mean value
• Interpreting dispersion in bar charts
• NPS® - Net Promoter Score
• Count Net Promoter Score (NPS)
• Validity and reliability

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Managing Your Inbox

• Address for replying to customers
• How quickly should I provide feedback to a customer?

My Selection

• Too few responses to display a result
• Results with few responses in HR surveys
• Response rate in customer surveys
• Response rate in employee surveys
• Distribution of Employee Surveys

Departments / Managers

• Feedbackguide
• Use of organization in workbook
• Tracking trends during organizational changes

Support

• Getting results in PDF-format
• I cannot see the filter menu in the portal