Quicksearch has a ready-made integration with the customer service system Zendesk. So, it's very easy for you, who currently use Zendesk, to activate automatic follow-up of customer service cases from, for example, email or phone support.
Quicksearch automatically retrieves all closed cases and, based on the rules you set up, follow-ups are sent out, for example, always or perhaps only one follow-up per week if there are many cases for the same person.
Contact your account manager to activate the integration.
The data retrieved from Zendesk includes:
Recipient details
- Name (placed in "first name" in Quicksearch)
Agent details
- AgentId (ExtraInfo13)
- AgentEmail (ExtraInfo14)
- AgentName (ExtraInfo15)
Case details
- Subject (ExtraInfo12)
- Case closed (ExtraInfo17)
- CaseId (ExtraInfo19)