When sending SMS from the system, the sender name is subject to SMS standards.
Receive responses via SMS
If you want to send a survey and be able to receive responses directly via SMS into the survey, a sender number needs to be used in the dispatch.
Alphanumeric sender
If you want to send a survey with a link where your organization is represented as text in the sender name, the sender name needs to meet the following requirements:
- Maximum 11 characters long
- Only characters 0-9, A-Z, and a-z
- Not only numerical values
- No spaces
Alphanumeric senders can only be used for certain countries.