Quicksearch's great strength lies in ongoing surveys and our ability to handle everything from integration, to surveying, reporting in the portal, sending out reports, and feeding data back to your data warehouse if desired.
This includes an ongoing service that is active, monitored, and maintained within your ongoing license cost but where costs and prices need to grow as usage increases and where we often have multiple integrations with key systems in your environment.
Therefore, Quicksearch uses a licensing model based on a base license and then an ongoing cost per touchpoint. The simplest explanation of a touchpoint is a purpose for the ongoing measurement. If the purposes are different, then the touchpoints are also different.
A survey for customer service follow-up is not the same survey as an annual survey to all customers. To make distinctions where this is not clear, we have the following definition:
Two surveys are not the same touchpoint if:
- It is a different survey than for other touchpoint measurements.
- It is a different target group or purpose. For example, target group that has been in contact with customer service or the target group that has chosen to make a purchase.
- It requires a different integration on Quicksearch's side. You may very well have several different source systems internally, but if this happens without being noticed by Quicksearch, it is the same touchpoint.
- It is a different type of event/data sent over via the integration (purchase vs. customer service cases vs. lost customers).
- There are different sampling rules for who should receive the survey.