When working with customer feedback you can merge feedback and responses from many different sources and apply analytical tools to get better insights.
Analytics retrieves results from feedback sources such as Dialog Manager and Touch&Tell and allow you to get new insights.
Features of Analytics are:
- Conduct in-depth analyses of results
- Create saved filters
- Create new questions based on filters, background data etc.
- Combine and compare results from different sources
- Adjust graphical settings (including Workbook)
- Hide results under a certain number of responses
- Create custom reports for PowerPoint and PDF
- Send and schedule reports and exports of results
- Create export templates in multiple formats including JSON and CSV
- Automate exports to other systems through API calls or SFTP file transfers.
Overview of Concepts and Information about Analytics
Connection between Dialog Manager and Analytics
In Analytics, the user determines which publication(s) to retrieve from Dialog Manager and place into a data source in Analytics. To facilitate work with results in Analytics, there are various settings that can be made in DialogManager.
Data Source - what is it?
A data source is a collection of publications retrieved from Dialog Manager and placed into Analytics. In Analytics, it's possible to create multiple data sources.
Permissions in Analytics - who can see my data source?
Data sources are placed in folders called projects.
Connection between Analytics and Workbook
What can be displayed in Workbook is controlled by the data source(s) that are linked. More information about this is available here.