In the dialogue, conditions can be used to set rules and control what happens depending on how the respondent answers or depending on what background data the respondent has. Primarily, conditions are used to control which questions should be shown or hidden for the respondent, but there are also more advanced use cases. Conditions are used to make the survey experience as relevant as possible for the respondent. For example, the respondent may only need to answer 3 out of 10 questions if specific answer options are chosen, or if background data influences. It is important to bypass irrelevant questions to try to prevent dropouts in the survey.
Next Question
When questions are created, they are placed one after the other in the flow. For example, Question 1 leads to Question 2 and so on. Under "Next Question," you can choose how the connections between the questions are set up. In single-choice questions, you can direct each answer option to different questions, but in multiple-choice questions and matrix questions, for example, you can only choose to link to one question.
Unlinked Questions
A question that is not linked will never be displayed, for example, if Question 3 is only linked to Question 5, the respondent will jump to Question 5 after Question 3. Question 4 will then never be displayed, even if there are conditions on the question that say it should be shown.
Show Question/Hide Question
The condition "show question" or "hide question" is used to determine when a question should be displayed or hidden in the flow. We recommend trying to control most of the flow through these conditions. When a show or hide condition is set, you determine which question should be shown/hidden and what determines it. For example, "Show/hide Question 3 if you have answered answer option 2 on Question 2." In this case, the condition overrides all other connections and will only be shown to those who have answered answer option 2 on Question 2.
When a condition is created, you can decide if it should be one or several options that lead to the question being shown/hidden. If the condition is edited, you can add multiple options with "and/or" as choices. If there should be several questions or answer options that lead to showing/hiding a question, "or" is used as a choice in the condition. For example, "Show/hide Question 3 if you have answered answer option 2 or 3 on Question 2 or have answered 5 on Question 1." The other option "and" is used when a respondent must meet several requirements to show/hide a question. For example, "Show/hide Question 3 if you have answered 1 on Question 1 and have background data 'Stockholm' on the background field city."
Jump to Question
When using this condition, you determine that the respondent should jump to another question from one. For example, "When you reach Question 3, you should jump to Question 10 if you have answered/not answered an option or have specific background data." This condition is smart to use when you want the respondent to skip many questions in a row. Instead of adding conditions to hide a question on every question to be skipped.
Finish the Survey and Go to the Thank You Page
The condition is used to finish the survey and send the respondent to the thank you page.
Finish the Survey and Go to Any URL
The condition is used to finish the survey and send the respondent to any URL.
Add the Recipient to a Group
Adds the recipient to an optional group.
Add the Recipient to a Dispatch
Adds the recipient to a new optional dispatch.
Update Background Data
With this condition, background data on a respondent can be updated. Note that it is not possible to test conditions set with background data in the survey interface. To test conditions with background data, you need to make a test dispatch with inserted background data to yourself.
Send an Action, i.e., Email or SMS
Sometimes you want to know as soon as someone has responded to a survey and what they have responded. Then you can use the action condition. For example, it may be important to quickly find out if someone is very dissatisfied and then receive an email or SMS where you can see who has answered what (if the survey is not anonymous).
It is important to place the condition as early as possible in the dialogue on a question that must be answered. If the question that leads to action has already been answered, the action will be sent even if the person drops out of the survey in the middle. For example, "send action when the respondent reaches Question 2 if the respondent answers 0, 1, or 2 on Question 1." Then it is answer options 1, 2, and 3 on Question 1 that lead to action and are sent as soon as the respondent reaches Question 2.